Marriott 萬豪出爾反爾:原SPG酒店25次STAY保級不被承認



中文大意:我完成25次STAY(每次都是原SPG酒店)之後,客服告訴我不符合保級要求,僅僅因為我合併了SPG和萬豪賬戶,保留的號碼是原萬豪賬戶的。儘管我給客服發去了詳細的25次SPG酒店的STAY入住記錄證明文件,而收到的除了道歉就再沒別的,我真是受夠了! )

Despite ensuring that I stayed only at the SPG brands to clock my 25 stays, I am now informed by the SPG Platinum Associate that they do not acknowledge it anymore even after I attached all my documented stays as my account is now merged with Marriott?! ! I am replicating their response to my email in full including my earlier email to them. I am not sure how many of your readers have also encountered this issue and if there’s anyway we can seek a collective recourse.

I have lost track on the number of the times I have corresponded with SPG on my missing nights, inability to redeem any of my Suite Night Awards and now my platinum status eligibility only to be met with meaningless apologies from the SPG staff without any compensation nor recourse. Apologies comes very cheaply from SPG/Marriott and I think enough is enough.

在8.18萬豪合併之後,條款中一直支持SPG酒店25個STAY保級,然而現在僅僅因為這位會員合併了賬戶,就不再承認了? :

萬豪25stay保級相關條款如下:Elite Membership requirements 4.2b V

In 2018, the Loyalty Program will continue to honor Elite achievement via Qualifying Stays at participating SPG Brands that occur in 2018. Elite achievement via Qualifying Stays is only available until December 31, 2018 and will not be continued thereafter. Participating SPG Brands include: St . Regis® Hotels, The Luxury Collection®, W® Hotels, Sheraton®, Le Méridien®, Westin®, Tribute Portfolio®, Design Hotels TM, Four Points®, Aloft® Hotels and Element®. Members can earn Elite Status via Qualifying Stays under the requirements listed below:

● Gold Elite: 10 to 24 Qualifying Stays or 25 to 49 Qualifying Nights

● Platinum Elite: 25 or more Qualifying Stays or 50 to 74 Qualifying Nights








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